OKEY Nwosu, Managing Director/CEO of Enugu Electricity Distribution Company (EEDC), on Tuesday, assured its customers and residents of the South-East of non-negotiable quality electricity supply and service.
Declaring this year’s Customer Service Week (CSW) open in Enugu, Nwosu reminded EEDC staff members that “excellent customer service is a non-negotiable right of the customer’’, be it internal or external customers.
According to him, EEDC is using this opportunity presented by the CSW to reach out to its customers through various channels, to appreciate them, and reaffirm its commitment toward providing them with quality and improved services.
The EEDC boss further emphasised that customers were the reason “the company is in business’’.
He noted that excellent customer service remained a powerful tool for any organisation to adopt, especially in today’s challenging business environment.
He charged the staff members to see themselves as customer service representatives, having the customers in mind at all times and being more customer-centric in all their activities, not minding the department they were attached to.
“We acknowledge that some of us have significantly improved in the way we relate with our customers, but we still have to do more in the area of quality service delivery,’’ Nwosu said.
He noted that the utmost desire of EEDC was to ensure that its customers were delighted with the quality of service, adding that the company would continue to introduce innovative solutions that would address the needs of customers.
In her remark, the Manager, Customer Service, EEDC, Ijeoma Ogudebe, said that EEDC as a customer-oriented organisation had in the past three years leveraged on CSW event to appreciate its customers for their patronage and support.
Ogudebe encouraged her colleagues to drive the theme of this year’s event, which is “Dream Team’’, because without working as a team, “there is no way the organisation can effectively delight its customers.
“All our efforts are geared toward the customers because they are the reason we are in business,’’ she noted.
Highlights of the event were cutting of the CSW cake, lucky dip for walk-in customers, interactive on energy management with Maximum Demand (MD) customers among others.
The Customer Service Week (CSW) is commemorated worldwide every first week of October by service-oriented organisations.
The annual week-long event began on Oct. 5. It reflects the importance of teamwork in providing excellent service to customers and further underscoring the impact of good customer service on the success and growth of the organisation. (NAN)
– Oct. 6, 2020 @ 18:12 GMT |