WEMA Bank has been awarded two International Organisation for Standardisation, ISO, certifications by the British Standard Institute, BSI. The BSI is a leading organisation in Audit Management Systems and Processes. The certifications are the world’s highest accreditation for information security and service management.
The ISO/IEC 20000-1:2011 (IT Service Management System) certification indicates that Wema Bank has designed, developed and established and implemented a template for improved IT services for both its internal and external customers. Also, the ISO/IEC 27001:2013, information security management system certification attests to the lender’s commitment to security of both customer and data.
Speaking on the award of the certifications, Nike Makanjuola, head of programme management office, Wema Bank, said the feedback from the auditors showed that compared to other banks audited in Nigeria, Wema Bank’s internal processes ranks among the best in the industry. “We will, however, like to mention that continuous adherence to the processes, policies and procedures put in place during the implementation of the project are critical for us to continuously improve on information security and service management practices,” she said.
The certifications are in line with the bank’s value proposition to be an institution of choice in service delivery and superior returns. It is a confirmation of the bank’s commitment to improving its systems and processes with a view to remain competitive, sustain its leadership position and meet the changing demands of different generations of customers.
Segun Oloketuyi, managing director, Wema Bank, said the certification came at a time the bank just secured its National Banking License, adding that it also emphasises the resolution of the Bank to always abide by its philosophy of service excellence and customer focus across all service points.
He reiterated the commitment of the bank to continually improve its services using top notch technology for the benefit of its customers, adding that service innovation would continue to be a major component of the bank’s value delivery to its customers.
— Feb 22, 2016 @ 01:00 GMT