Airtel Launches New Roaming Service

Maurice Newa


IN keeping with its vision of enriching the lives of its customers, Airtel Nigeria, leading telecommunications service provider, has launched a new roaming service. This will enable its subscribers receive unlimited free incoming calls when roaming in five major countries across five continents.

With the introduction of this service tagged SmartROAM, Airtel customers travelling to the United Kingdom, United States of America, United Arab Emirates, South Africa and the Kingdom of Saudi Arabia, will be able to receive calls for free when they roam on preferred partner networks in these countries.

Maurice Newa, chief commercial officer, Airtel Nigeria, explained that the strategic focus for the new roaming service is to ensure a convenient and seamless communication experience for customers when they travel abroad. “We have strategically picked these five locations because of the significant footfall of Nigerians to the locations;  a good number of Nigerians miss important calls while abroad, but with the SmartROAM service, roaming has been made simpler and affordable such that our customers’ lines will always stay on, while they are abroad. We are always committed to delivering exceptional experience to our customers and the thrust of this initiative is to bring easy and affordable roaming to our customers who travel to any of these five countries,” he said.

According to Newa, the service is currently available when roaming on the following networks: Zain in Saudi Arabia; Cell C and Vodacom in South Africa; Orange and Vodafone in the UK, AT&T in USA and Etisalat in the UAE. More networks will be included in the nearest future.

He pointed out that “the uniqueness of this product is that it does not require any deposits or subscription fees. The customer can utilise his/her recharge of N5,000 or more to make calls, chat, browse or text, within Nigeria and abroad, while still enjoying the free incoming calls benefit. Single recharges of N5,000 and above or accumulated recharges within a calendar month will qualify a customer to enjoy this service, and all recharge channels i.e. recharge vouchers, electronic recharges, and recharges from online channels including mobile money, ATMs, and banks, are valid for this transaction.”

To activate the SmartROAM service, a customer simply needs to recharge with a minimum of N5,000 within a calendar month and he/she can enjoy free incoming calls valid for 30 days on the above listed networks/destinations.

— Jul 20, 2015 @ 01:00 GMT


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