By Emeka Ejere

Calabar, the capital of Cross-River State on Friday, April 5, hosted the 103rd edition of Consumer Outreach Programme, COP, of the Nigerian Communications Commission, NCC.

The COP is one of the three consumer engagement programmes instituted by the NCC and superintended by the commission’s Consumer Affairs Bureau, CAB.

The other two programmes are Telecoms Consumer Parliament, TCP, which takes place in Lagos or Abuja quarterly and on a rotational basis, and the Consumer Town Hall Meeting, CTM, held monthly at semi-urban or rural centres.

In keeping with the mandate of CAB to protect, inform and educate the telecom consumer, the COP holds bi-monthly at semi-urban areas across the six geo-political zones of the country.

The first edition of the programme was held in March 2002, with subsequent editions holding till date. It was initiated by the commission as a platform to bring consumers and service providers together with the aim of resolving consumer complaints.

– Apr. 5, 2019 @ 07:09 GMT |