DHL Ezpress continues to win global awards for its various achievements in Africa. So far, it has garnered eleven such awards between January 2014 to date
DHL Ezpress has continued its award winning streak in 2014. The company, which won multiple awards for its work in Africa in 2013, has once again been recognised for various achievements in the region among them its continued investment and commitment to developing and improving customer service and human talent across the continent. The awards won in 2014 thus far include Jobberman.com’s 100 best places to work in Nigeria, a Gold Stevie Award for Sales Turnaround of the year, a Silver Stevie Award for Customer Service Training team of the year, two Bronze Stevie Awards in the insurance and customs category, two PMR Africa Awards (Gold and Diamond) in Namibia, two PMR Africa Awards (Gold and Silver) in South Africa and two PMR Africa Awards in Kenya.
Charles Brewer, managing director of DHL Express sub-Saharan Africa, said the awards highlight how the company is consistently able to unlock human capital potential, and marry these talents with innovative industry solutions which ultimately improve the level of customer service in sub-Saharan Africa. He said also the awards draw attention to the caliber of talent available on the continent, as well as the importance of continually developing employees’ talent and engagement levels. “If developed and managed correctly, these engagement levels can result in employees offering exceptional service to clients.
“According to a recently published survey conducted by Emergence Growth, employee engagement in Sub-Saharan, Africa is higher than in all other global regions measured, and as many as 72 percent of employees in the region are considered “engaged.” According to the study, an engaged employee is considered one that is fully absorbed in his work, intellectually involved and thus motivated to do their best work for the company. We ensure that talent and employee development plays an integral role in our ongoing strategy, as valuable and engaged staff will ensure a successful and profitable business,” Brewer said.
Moreover, he said the awards “are testament to the company’s vision, passion and attitude. There is a healthy mix of recognition ranging from customer service to motivated employees – both of which form part of our four pillars, which are Motivated People, Great Service Quality, Loyal Customers and a Profitable Network.
“We truly value external recognition and believe that it affirms our position as the international specialists in Africa. With our continued investment and expansion planned across Africa, we are confident that 2014 will be another great year for us – 36 years and counting in Africa and we’re showing no signs of slowing down,” concludes Brewer.
DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2013.
— Apr. 21, 2014 @ 01:00 GMT