Umar Danbatta, executive vice chairman of the Nigerian Communications Commission promises to protect telecom consumers from unfair practices by network service providers
UMAR Danbatta, executive vice chairman and chief executive officer, Nigerian Communications Commission, NCC, has said that three of his eight point agenda are specifically focused on protecting and empowering consumers from unfair practices. The NCC is to achieve this by making information available and educating the public on how to make informed choices in the use of ICT services.
In his opening address at the at the 77th Edition of the Telecom Consumer Parliament, TCP, in Abuja, on Wednesday, May 18, Danbatta said his main goal as the executive vice chairman of NCC is to improve quality of service, QoS, by promoting the availability of reliable, interoperable, rapidly restorable critical information and communications technology infrastructure that are supportive of all required services.
“As you are well aware, the Telecoms Consumer Parliament, TCP, is one of the initiatives of the NCC that brings together industry stakeholders to discuss and address key issues affecting Consumers and suggest possible means of resolving them and ensuring that they ultimately obtain a good service experience.
The effectiveness of the TCP in achieving this set goal over the years is attested to by its adoption by other players in other sectors of the economy.
“As the EVC/CEO of the NCC, I work tirelessly to put in place various strategies and policies that will enable the commission actualise its vision of becoming a responsive, world-class communications regulatory organisation that, above all, protects and empowers the Consumer. On assumption of duties at the NCC, I unveiled my strategic vision for years 2015 – 2020 in an 8-point agenda designed to promote innovation, investment, competition and Consumer empowerment,” he said.
According to Danbatta, NCC under his watch always responded to the needs of the consumers by making sure that the service providers deliver quality of services. “As you are probably aware by now, the commission responded to the cries of consumers by recently issuing direction to all Mobile Network Operators mandating them to dedicate a short code, 2442, on their networks for use by subscribers to opt-in to “Do-Not-Disturb” database to register their numbers against unsolicited messages.
“The effective date for compliance is 30th June, 2016. There are sanctions for non-compliance to this directive. Given the importance we attach to meeting the needs of telecoms consumers, the commission has put in place several other measures that will ensure that service providers meet those needs.”
— May 30, 2016 @ 19:15 GMT