FOLLOWING the restoration of its disconnected feeders by the Transmission Company of Nigeria, TCN, Kano Electricity Distribution Company, KEDCO, is ready to improve power supply to its customers. Ibrahim Sani-Shawa, head, corporate communication, KEDCO, said the need to give customers satisfaction is a priority policy of the company which cannot be negotiated or compromised.
Sani-Shawa, who disclosed this in a statement in Kano said, “KEDCO wishes to announce that the TCN has restored the two feeders that were hitherto disconnected and KEDCO is now back on track with vigour. This is a big boost and the company will leverage on this to provide improved power supply in our franchise areas.
“KEDCO is hereby assuring its numerous customers of effective service delivery across board following a rejig of the complaint section and restructuring of its ability to delivery in record time. Our customers should be rest assured that we are ever ready to deliver effective service and improved power package while minimising complaints.
“While appreciating the new move which led to the reconnection of the two feeders, KEDCO is appealing to TCN to as a matter of urgency look into the issue of the 150MVA Kumbotso -Dan’agundi transformer, which stopped working five years ago to be replaced. This will go a long way in helping KEDCO deliver on its mandate toward using improved power supply to trigger the industrialisation of Northern Nigeria to improve the economy of Kano, Katsina and Jigawa states,” he said.
Sani-Shawai said the company would always welcome complaints aimed at ensuring effective service delivery. He thanked the company’s customers for their patience.
– Sept. 6, 2019 @ 15:55 GMT |