HERITAGE Bank Plc says that it is committed to deepening its partnership and creating wealth for its customers. The bank said a customer service week is an annual event dedicated to celebrating customers, and serves as an opportunity to renew dedication to service excellence.
The bank in a statement entitled, ‘Heritage Bank celebrates 2020 customer service week with glamour,’ noted that it has lined up several activities to appreciate customers as part of the actions to extol their patronage and loyalty.
Ifie Sekibo, managing director of the bank, said the customer service week provided a good opportunity for the bank to exhibit the importance of teamwork and leadership in customer care in the financial industry through well-coordinated and professional customer delivery.
He encouraged the staff of the bank to work harder in attaining uncommon results and successfully work as a team within the bank.
According to him, Heritage Bank’s staff should build trust and team spirit, foster creativity and learning and encouraging a sense of ownership. “Working together showcases your talents to teammates. It provides a feeling of safety that allows ideas to emerge. Open communication is key when working as a team.
“When people work together as a team, creativity thrives. Brainstorming ideas as a group prevents stale viewpoints that often come out of working as an individual or in silos, and this enables you to achieve more.”
Sekibo said the bank was working toward achieving its goals of allowing the workers to feel connected to the bank and build loyalty that would lead to a higher level of job satisfaction.
– Oct. 9, 2020 @ 16:10 GMT /