NCC promises to sustain improvement in quality of service

Mon, Aug 24, 2020
By editor
2 MIN READ

Business

By Anayo Ezugwu

THE Nigerian Communications Commission, NCC, has promised to ensure constant improvement in telecoms service delivery in the country. Efosa Idehen, director, consumer affairs bureau, NCC, says the commission receives complaints from telecoms consumers regarding service delivery on a daily basis.

Speaking at the first Virtual Telecom Consumer Parliament in Abuja, Idehen said the Consumer Affairs Bureau had been engaging the industry at a different level to ensure the consumer get value for money spent. He noted that the most recent of such engagement was the Bi-annual meeting with senior executives’ directors of telecom companies on complaint management on Tuesday, August 11.

According to him, the meeting was organised to swiftly address the issues raised by the consumers. While acknowledging the challenges facing the network operators, especially because of the COVID-19 pandemic, Idehen said there was a need for the industry to find solutions to the numerous complaints received from consumers with regards to the poor Quality of Service delivered, especially in the voice and data segment.

“Ladies and gentlemen, let me restate that this forum is in line with the commission’s culture of robust stakeholder engagement and consultation on any industry issue. Therefore, I enjoin you all to maximise this opportunity to contribute to today’s discussion, which will help to reinforce efforts aimed at protecting telecom consumer interest and ultimately promote a healthy telecom industry for all,” he said.

– Aug. 24, 2020 @ 14:35 GMT |

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