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SERVICE Compact with all Nigerians (SERVICOM) has advocated synergy among key public officers of government established agencies and Civil Society Organizations (CSOs) to enhance service delivery to Nigerians.
Mrs Nnenna Akajemeli, National Coordinator of SERVICOM, made the call at a-day stakeholders’ forum for stakeholders in Abuja, organised by the agency.
The workshop was also organised for directors of reforms, nodal officers, Public Relations Officers of Ministries, Departments and Agencies (MDAs)
The News Agency of Nigeria (NAN) reports that SERVICOM is an initiative of the Federal Government of Nigeria, established in 2004 to promote effective and efficient service delivery in MDAs.
NAN reports that SERVICOM is also to ensure customer satisfaction and to manage the performance-expectation gap between Government, citizens and other members of the public on issues of service delivery.
Speaking, Akajemeli said that the objective of the forum was to create synergy among agencies, especially media, PROs, CSOs to enhance/project SERVICOM services and to get feedbacks from the public.
“We are here to sensitise the forum on the activities of SERVICOM in all the MDAs.
“Since one stick of broom cannot sweep the floor well, that’s why we are here to synergise to drive service improvement in Nigeria.
“We want to network with PROs of the MDAs, network with different organisations to collaborate and spread the message to enhance our services.
“So having said that, we are here to create synergy between us and the MDAs,” she explained.
Also, Executive Vice-Chair of Aig-Imoukhuede Foundation, Mrs Ofovwe Aig- Imoukhuede, said achieving mandates of SERVICOM needed synergy among citizens.
Represented by Chioma Njoku, Director of Programmes of the foundation, Aig- Imoukhuede said; “The mandate of SERVICOM is to ensure that MDAs continually deliver quality services to citizens.
“This is by making it a very strategic agency of government which should be closer to the people to feel their pulse and feedback on the services received. ”
Mrs Jummai Abdullahi, in her paper presentation, titled, ‘Citizens Focused Service Delivery for Good Governance’, said that the primary purpose of government was to improve quality of life of citizens.
She added that public service was the only contact that most people have with the government; hence the call for collaboration was imperative.
The theme of the forum is, ‘Strategic engagement of citizens, government and the media for optimal realisation of good governance’.
The forum attracted representatives from Nigeria Police Force, Nigeria Correctional Service, VIO, FRSC, office of Head of Service, SGF, and media among others. (NAN)
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Tags: Civil Society Organizations (CSOs) Mrs Nnenna Akajemeli Service Compact with all Nigerians (SERVICOM)
