UNITED Bank for Africa, UBA, Plc is set to experience new level of superior banking services following the launching of a new and improved Information Technology, IT, platform called “Finacle 10x.” Phillips Oduoza, group managing director, UBA, said the new IT platform will enable customers carry out quick, efficient and secure services through the bank’s e-platforms such as internet banking, and mobile banking. It also improves the uptime period on the bank’s e-Channels like the POS machines and ATMs.
“We embarked on this major upgrade of our systems to simplify our processes and significantly improve the customer experience across all channels including e-channels like smart phones, tablets, laptops and desktops. UBA customers can now enjoy faster, richer and more secured services on these channels using our internet banking application ‘U-Direct’ and our mobile banking application ‘U-Mobile’. We have also made these applications more accessible by providing a seamless, self-service enrolment process,” he said.
According to Oduoza, Finacle 10x, is the very latest generation of banking applications developed by Infosys, the world’s leading developer of banking applications, delivering a whole new set of offerings including enhanced treasury and advanced e-banking solutions. “The system will enhance our multi-country operations by facilitating new levels of process integration across our diverse African footprint spanning 19 African countries, enable rapid innovation and expand our capacity to offer a comprehensive set of products to meet the specific requirements of different segments of our diverse customer base.”
The new platform will improve all segments of the bank’s operations including; retail, trade and corporate banking, deposits and loans management, product development and enhance customer information management.
In deploying Finacle 10x, UBA has warned customers to watch out for phishing emails, stating that it will never contact customers by e-mail to change or confirm their data. Customers are urged not to respond to any purported e-mails from UBA requesting the confirmation of their bank details. “All customer details will remain the same after the upgrade; therefore we have no reason to ask for updates to personal details from our customers and certainly not via email.”
— Apr. 20, 2015 @ 01:00 GMT