Why we instituted Telecom Consumer Parliament – NCC

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By Anayo Ezugwu

THE Nigerian Communications Commission, NCC, has given reasons why it instituted the Telecom Consumer Parliament, TCP. The commission says the consumer parliament provides high-level engagement and interactions with consumers and other stakeholders in the telecommunications industry.

Speaking at the first Virtual Telecom Consumer Parliament in Abuja, Efosa Idehen, director, consumer affairs bureau, NCC, noted that the programme, which is hosted on a quarterly basis, has become a great platform for addressing critical industry issues affecting consumers and other stakeholders in the telecommunications value-chain in Nigeria.

According to him, besides being a platform through which various consumer issues are addressed, the TCP has had significant, positive and far-reaching impacts on the growth of the industry and benefited stakeholders in many ways. “Ladies and gentlemen, you will agree with me that while access to high-speed broadband connectivity is getting more pervasive and available to Nigerians to improve efficiency in their daily activities.

“Associated with this increased use, cybercriminals, cyber hackers or cyber fraudsters – whose stock in trade is to perpetuate criminality on the Internet has heightened since the outbreak of Covid-19. These cybercriminals defraud unsuspecting internet users, who now, more than ever before rely on broadband internet to reach friends, clients, and partners.

“Though the issue of cybercrime is a global phenomenon with levels of pervasiveness different from country to country and from region to region. It is becoming more pronounced in Nigeria along with its costs to individuals and organizations in terms of revenue losses, among other dangers it poses to victims. It is, therefore, our concern in NCC to ensure that risks associated with the usage of the Internet by Nigerians are addressed and managed successfully.

“It is on the crest of this that the Commission, as a consumer-centric telecommunications industry regulatory agency chose today’s theme: “The Impact of Covid-19 pandemic on Telecom Service Delivery” for discussion. The objective is to ascertain the role telecom service providers played and are expected to play to protect telecoms consumers and deliver quality service to them during this unique period,” he said.

– Aug. 24, 2020 @ 14:19 GMT |

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