Business
CONTRARY to widely held fears that the increased use of artificial intelligence (AI) will lead to massive job losses globally, a Nigerian AI expert has stated that the fears are exaggerated.
Professor Bart Nnaji, Nigeria’s former Minister of Science and former Distinguished Professor of Mechanical & Industrial Engineering at the University of Massachusetts where he was also the Director of the Robotics and Automation Laboratory, told participants in the 2023 Annual Public Service Lecture of the Chartered Institute of Personnel Management (CIPM) today that those who are likely to be affected adversely by the impending AI Revolution are “those who do clerical and administrative jobs and perform other repetitive tasks that generative AI can do better and faster”.
Customer service teams will also be affected, according to Nnaji, who was also the Minister of Power for one year under the President Goodluck Jonathan administration, citing the example of the United Kingdom where some companies have already replaced their customer service teams with generative AI without reports of decline in service quality.
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October 6, 2023 @ 6:48 GMT|
Tags: Professor Bart Nnaji
