Banking Briefs
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THE United Bank for Africa, UBA Plc, has received the ISO/IEC 20000-1: 2011certification from the British Standards Institution, BSI. The certification, which was awarded to UBA after a process and systems audit, recognises businesses that are able to link and execute business and IT objectives effectively through the implementation and consistent maintenance of service management requirements.
Phillips Oduoza, group managing director, UBA, was quoted to have said in a statement as saying, “This certification validates our commitment to delivering quality services, using the best in class technology and processes.”
An ISO 20000 certification involves integrating all IT component services, processes and people into a single inter-operable and interdependent system via best practice standards to ensure maximum realisation of business objectives, resource optimisation and continual improvement.
Also Lanre Bamisebi, chief information officer, UBA, said the certification showed that UBA’s IT processes are mature and robust for speedy and effective service delivery. “With a customer base in excess of eight million, we are consistently investing in technology as a strategy to improve efficiency in service delivery and enhanced customer experience across all channels.”
He assured that the bank would continue to successfully deliver value to its customers by adopting best practices that provide measurable performance improvements and reduce costs.
— Mar 7, 2016 @ 01:00 GMT
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