Business
CUSTOMERS of various banks in the country have decried persistent network fluctuations and online transactions’ failure being experienced due to poor bank’s network.
Some of them who spoke to the News Agency of Nigeria (NAN) in Abuja on Sunday, said the situation was becoming frustrating and worrisome.
Mrs Bukola Attah, a customer of Zenith Bank, said her cash transfer to assist her relative who was critically ill in the hospital failed.
Attah said the relative was literally unlawfully discharged from the hospital due to failure of the online transaction.
”My cousin called me for an urgent financial assistance because she was in the hospital waiting to be admitted.
”I quickly transferred N50,000 to her through the hospital’s account but my account was debited but the money did not enter the hospital’s account.
”The hospital could not conclude the admission process because they were waiting for my money to drop but it did not enter that day.
”This is very discouraging,” she said.
Mr Henry Otu, a customer of Guaranty Trust Bank (GTB), said the bank’s online transactions using the USSD code had failed since Feb. 26.
Otu said he became frustrated when his efforts to recharge his electricity meter through his bank failed.
”I tried all day and night to recharge my electricity meter but to no avail.
”We ended up without light that day. The situation was not funny at all because my wife stored some things in the refrigerator,” he said.
Mr Philip Solomon, a customer of Access Bank, appealed to the Central Bank of Nigeria (CBN) and the Nigeria Deposit Insurance Corporation (NDIC) to compel banks to upgrade their services and network to the highest level to meet international standards.
Solomon wondered why all the banks including Tier 1 stage banks were having network issues.
”I think most banks want to do away with the use of their USSD to focus on their Apps because the service (USSD) is always fluctuating and not reliable at all,” he said.
Miss Chinyere Okoro, a First Bank customer said that her online transactions through her bank application (app) since on Saturday had failed.
Okoro, however, said that she had relied on PoS agents using her ATM card for her market runs.
Meanwhile, Access Bank had on its official X handle assured customers the bank was committed to doing more.
”We know today has been tough, and we truly appreciate your patience and support.
”Your trust means everything to us, and that is why we are thrilled to announce that our services are back- AccessMore, USSD Banking, Internet Banking, Cards, ATMs, POS, and Agency Banking services are now fully restored.
”You can now bank seamlessly anytime, anywhere, just the way you deserve.
”Thank you for standing by us, for believing in us, and for choosing Access. You are at the heart of everything we do, and we will always be here for you,” the bank said. (NAN)
A.I
March 2, 2025
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