THE Nigerian Postal Service, NIPOST, is committed to improving customer service delivery, using the latest technologies. Adebisi Adegbuyi, postmaster general of the federation and chief executive officer of NIPOST, also said NIPOST is committed to enhancing staff welfare.

During a two-day strategic management retreat, which held in Lagos, last week, Adegbuyi said that the reforms will bring about new orientation among staff to enable them deliver services effectively and efficiently to customers.

The Lagos retreat, which came five months after the first one was held under the leadership of Adegbuyi in Ogere, Oyo State, was meant to evaluate the level of implementation of the previous resolutions  designed to move NIPOST into prosperity in line with its new strategic vision 2020 to empower customers.

Adegbuyi, who stressed the importance of customers to the new NIPOST business, advised zonal and district managers, to ensure that all, staff of NIPOST key into the new vision of NIPOST to empower and enhance customers’ experience, insisting that NIPOST customers must be treated as ‘kings’.

“In these five months of uninterrupted strategy implementation, a lot has happened. The corporate restructuring is taking shape. The Business Units are reshaping their products, the zones are now on ground supported by their districts while the chief operating officer has taken full control of the operations for efficiency. In all of these, the zones remain critical as they are the field players and the foot soldiers who determine the victory or otherwise of this battle.”

Addressing the issue of product diversification, Adegbuyi said perhaps one of the greatest challenges to the relevance of NIPOST was in the area of product offering. “For a long time NIPOST has remained a mono-product organisation focusing mainly on mail, noting that this is changing as evidenced by its innovative product launch on October 9th and the various initiatives that are currently going on.”

He, however, commended the staff of NIPOST for achieving some levels of gains on all fronts in the past few months. “The restructuring is going on well, visibility is improving innovation is everywhere. These round of retreats are therefore intended to set the stage for capacity building to improve performance and provoke in us the ‘can do’ spirit. As the saying goes, ‘where there is a will there will be a way. Our success is predicated on speaking the same language, the same commitment, the same focus and of course the same architecture,” Adegbuyi said.

– Oct 27, 2017 @ 14:09 GMT |