THE Federal Airports Authority of Nigeria, FAAN, has unveiled an application, initiated by the Presidential Enabling Business Environment Council, PEBEC, for service users to give feedback about the quality of services being rendered by government agencies at the nation’s airports.

The commissioning of the APP was held at the E – arrival of the Murtala Muhammed international Airport, Lagos on Friday, June 6, 2018.

With the initiative, passengers and the general public can now register their complaints or commend the quality of services being rendered by government agencies at the airports, with the assurance that such complaints would be attended to and resolved within 72hours, in line with the provisions of Executive Order 1 of the federal government of Nigeria.

In her speech, Jumoke Oduwole, the senior special assistant to the president on Industry, Trade and Investment, who commissioned the PEBEC desk noted that the initiative would usher in efficiency, probity, accountability and eliminate corruption in our service delivery, as customers now have a veritable and reliable tool to make their experiences known while using our facilities. She expressed her delight at the fact that anyone could download the application on smart phone @ www.PEBEC.support and send in comments without any hindrance.

Oduwole advised all government agencies to key into and support the initiative, while she  encouraged the general public to also make use of the facility when there is need for commendation.

Olusola Awe, the focal person of the FAAN PEBEC team, who spoke on behalf of the FAAN and other agencies at the airport commended the initiative and thanked all agencies for supporting the project. She noted that the facility would enhance the ease of doing business in Nigeria and also help to improve on service provisions.

Also at the event were Victoria Shin-Aba, the airport manager, MMA; Christabel Eromosele, DGM, Corporate Affairs, FAAN; representatives of the heads of Customs, Immigration, Quarantine, Nigerian Air Force, SSS, NDLEA, amongst others.

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– July 6, 2018 @ 14:45 GMT |