Banking Briefs
First City Monument Bank introduces mobile banking solution to enhance service delivery to customers
The First City Monument Bank, FCMB, has enhanced the level of service delivery and experience for its customers by introducing a mobile banking solution using a dedicated code, *329#. The offering is anchored on the Unstructured Supplementary Service Data, USSD, technology platform.
The self-service, stress-free and secured solution, which is available on all the telecom networks in Nigeria, enables existing and potential customers of the bank to carry-out various financial transactions, using their mobile phones.
These include enrolment, funds transfer, account opening, micro loans and top-up, account balance enquiry, airtime and data purchase, bills payment, wallet deposit and withdrawal, sending of cash, withdrawal from agent’s outlet, limit increase ,among other value-added services, on the go and without any hurdles.
In a statement, FCMB explained that the *329# mobile banking solution forms part of the bank’s core strategy to expand its service channels by promoting and deepening the Central Bank of Nigeria’s, CBN, cashless and financial inclusion policies.
The development will also go a long way to eliminate possible delays experienced by physically visiting a branch of the Bank or outlet to carry-out transactions. In addition, the initiative will reinforce the lender’s commitment to environmental sustainability, geared towards reducing the quantity of paper and other materials usage in the society of which printing of various banking documents forms a substantial part of the process.
Olu Akanmu, executive director, retail banking of the bank, said the service has been designed to meet the needs of its ever increasing customer base that is technology savvy. He added that it was in line with the commitment of the bank to inclusive banking through products and services aligned with the lifestyles of its teeming customers.
FCMB provides one of the best alternate channels banking services cutting across Automated Teller Machines (ATMs), mobile banking and internet banking. The bank is among the first in Nigeria to deliver Instant Debit card issuance on MasterCard, Verve and Visa card brands in naira, dollar and pound currencies.
FCMB’s mobile banking penetration has been on the increase since its emergence as a leading retail Bank in the country. The number of active customers using its mobile or internet banking platforms grew by 136.9 percent from 255,626 in December 2016 to 350,106 by the end of December 2017.
– Feb. 23, 2018 @ 13:35 GMT |
Tags: FCMB enhances Service Delivery
