TRANSPORTATION
THE Lagos State Traffic Management Authority (LASTMA) has introduced a Customer Support Centre and a new application designed to revolutionize traffic management in Lagos.
The initiative, unveiled by Mr. Sola Giwa, the Special Adviser to the Governor on Transportation, aims to enhance communication between the public and traffic management authorities, simplify traffic operations, and improve the overall driving experience in the bustling commercial capital.
Key Features of the Initiative
Toll-Free Call Centre:
A state-of-the-art facility operational 24/7.
Staffed by trained professionals skilled at handling various traffic-related issues.
Motorists can report traffic incidents, request assistance, or seek information on road conditions through dedicated hotlines.
Walk-In Complaint Centre:
Designed to foster better communication between LASTMA and the public.
Ensures transparency, accountability, and builds public trust.
Website:
Part of the broader vision of creating a smart city where technology enhances urban living.
Provides real-time updates on road conditions and traffic advisories.
Whistle Blower App:
Allows motorists and road users to report dangerous driving and other reckless behaviors.
Enables LASTMA to take immediate action and uphold traffic regulations.
New Department of Statistics, Research, and Data:
Leverages statistics and data to solve complex urban challenges.
Marks a significant move towards modernizing traffic management and aligning with global best practices.
Benefits of the Initiatives
Real-Time Solutions:
The Call Centre tracks incidents, dispatches traffic officers, and coordinates with other emergency services when necessary.
Provides a lifeline for motorists caught in traffic distress.
Incident Reporting and Information Hub:
Accepts reports on accidents and unexpected roadblocks for swift deployment of traffic officers.
Serves as an information hub for motorists to get real-time updates on road conditions and traffic advisories.
Proactive Governance:
The website and data-driven approach embody the principles of proactive governance.
Enhances the quality of urban living through technology.
Enhanced Service Delivery:
The initiatives ensure LASTMA officials perform optimally, knowing that their actions are monitored.
LASTMA prioritizes feedback to improve service delivery.
Statements from Officials
Mr. Sola Giwa emphasized that these initiatives reflect the government’s commitment to leveraging technology for public service enhancement.
He urged all motorists to embrace these new tools and become active participants in better traffic management in Lagos.
Mr. Oluwaseun Osiyemi, the Lagos State Commissioner for Transportation, highlighted that these initiatives make LASTMA more accessible and responsive to public needs.
He noted that the resources in place would enable LASTMA to address any issue promptly.
Mr. Olalekan Bakare-Oki, General Manager of LASTMA, welcomed the “see something, say something” slogan, emphasizing that feedback, including criticisms of LASTMA officials, is essential for enhancing service delivery.
Conclusion
The launch of LASTMA’s Customer Support Centre and Application marks a significant step towards modernizing traffic management in Lagos.
These initiatives are expected to provide a seamless, user-friendly experience for motorists, ensuring efficient and responsive traffic management in the state.
Photo Caption: From left: GM LASTMA, Mr Olalekan Bakare-Oki, Special Adviser to Governor on Transportation, Mr Sola Giwa and Commissioner for Transportation, Mr Oluwaseun Osiyemi at the unveiling of LASTMA Customer Support Centre and Application in Lagos.
F.A
July 10, 2024
Tags: Customer Support system LASTMA traffic management
