Business
THE town of Barkin-Ladi, in Plateau State, hosted the Nigerian Communications Commission, NCC, officials, representatives of mobile service providers and other stakeholders for the 34th Edition of the Consumer Town Hall Meeting, CTM.
Abdullahi Maikano, director of consumer affairs, NCC, who was represented by Ismail Adedigba, a deputy director in the department, said in his opening remarks that the conception and delivery of the CTM reemphasis the importance the commission.
He said the commission values its stakeholders especially the consumer who has to be informed, educated and protected from unfair practices in the industry. The need to protect the consumers, he said was the one of the reasons why the town hall meeting focused on information and education as a catalyst for consumer protection.
Maikano noted that the institutionalisation of multiple platforms to tackle consumer issues which signifies the centrality of the consumer to the undertakings of the NCC. The Consumer Town Hall Meeting, CTM, is therefore organised to bring consumers, service providers and the commission together to address telecom consumer issues.
The introduction of these outreach programmes such as CTM, Telecom Consumer Parliament, TCP, and the Consumer Outreach Programme, COP, Consumer Web Portal; the Consumer Affairs Bureau Twitter account; and the interaction with consumers through the commission’s social media platforms which include Facebook, Twitter, Instagram and LinkedIn are all geared to providing information on the DND 2442; NCC Toll free Line 622.
The commission stated that these platforms would help resolve complaints by operators; Electromagnetic Radiation, EMF, and receive complaints/feedback on masts and towers and a host of other issues within NCC’s regulatory mandate.
The event attracted stakeholders from different segments of the industry which include ambassador of consumers, Ali Nuhu, MNOs, consumers, NSCDC officials, NYSC members serving in the town, Plateau State university students, and other participants. A lot of issues were raised and discussed and taken into cognizance to improve regulatory excellence and operational efficiency in the industry.
– Jan. 26, 2018 @ 17:36 GMT
Tags: Abdullahi Maikano Ali Nuhu Barkin Ladi Consumer Town Hall Meeting NCC holds 34th Edition of Consumer Town Hall Meeting in Plateau State Nigerian Communications Commission Plateau State
