THE Kano Zonal Office of the Nigerian Communications Commission, NCC, recently held the Consumer Conversation forum at the State Secretariat Hall in Damaturu. Zonal Controller of Kano Zonal Office of the Commission, Adamu Amshi, who spoke on behalf of Prof. Umar Danbatta, NCC’s CEO, recalled activities of the Commission towards ensuring consumer satisfaction.

Amshi said the programme is organised ahead of the globally celebrated Customer Service Week, which holds every first week in October, to underscore NCC’s commitment to consumer protection to improve overall quality of consumer experience in keeping with the spirit of the declaration of 2017 as Year of the Telecom Consumer by the Commission.

He advised the participants to take advantage of the Do Not Disturb 2442 Short Code provided by the Commission to enable consumers to manage instances of unsolicited messages received on their devices, as well as the Toll Free Line 622 provided by NCC to enable consumers to escalate matters already reported to the service providers but which are not satisfactorily resolved.

Amshi also informed his audience that the Management of the Commission is committed to addressing the challenges of quality of service, and he advised the participants not to believe the information bandied around to the effect that telecom mast or telecom base stations are injurious to human health. The Zonal Controller said there is no conclusive scientific evidence in that regard.

The programme was attended by a broad spectrum of stakeholders including the District Head of Damaturu; the State’s Director of National Orientation Agency; the Yobe State Commandant of the Nigerian Security and Civil Defence Corps; the Principal of the School of Nursing, Damaturu; the Commissioner of Information, Yobe State; representatives of Civil Society Organisations; Many consumers; and the representatives of Network Operators (MTN, Glo, Airtel, and 9Mobile).

– Oct 16, 2017 @ 17:06 GMT