BREAKING NEWS, Business
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The Nigerian Communications Commission is to start monitoring the quality of service provided by telcom providers through a task force team it recently inaurgurated
| By Anayo Ezugwu | Sep 7, 2015 @ 01:00 GMT |
THE Nigerian Communications Commission, NCC, has set up a task force team to monitor the quality of service being provided across telecoms network in Nigeria. This is to address the issue of poor quality of service across telecoms network in Nigeria.
Umar Danbatta, executive vice chairman, NCC, who is worried about the general outcry on the declining service quality, said the initiative became necessary, in order to give Nigerians value for their money. He made the initiative known during his maiden top management meeting recently. He gave the team, one term of reference which is: “To look at the issue of poor service quality in all its ramifications and suggest practical measures that will lead to its improvement and to recommend any other measure as appropriate that will project the image of the Commission in a good light.”
Tony Ojobo, director, public affairs, NCC, said it was agreed at the management meeting that a task force be constituted to drive the initiative of the commission in the area of building a trusted service quality in the telecoms sector. He listed the members of the task force to include, Iyabo Sholanke, director, special duties, as chairperson; Fidelis Onah, director, technical standards; Efosa Idehen, head, compliance monitoring and enforcement; Ephraim Nwokenneya, head, compliance and monitoring, and Bashir Idris, deputy director, Projects. Other are, Yetunde Akinloye, head, legal and regulatory services; Reuben Muoka, head, public relations; Philp Eretan, assistant director, consumer affairs, and Edoyemi Ogoh, assistant director, technical standards as members.
The task force is expected to always submit its reports to the monthly management meeting, until the expiration of its tenure in six months time. The task force team is mandated to look at the underlying course of poor service quality, right of way issues, infrastructural problems and suggest solutions to them. Relevant stakeholders are expected to be engaged and advise management on how to tackle this long and windy problem of poor service quality.
Eugene Juwah, former executive vice chairman, NCC, had earlier in the year, said that the poor quality of service offered to Nigerians by telecoms operators are unacceptable to the commission, adding that the regulator would continue to do the needful to achieve the highest degree of service quality in the country.
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