Eko Electricity Distribution Company announces change in nomenclature of its personnel

THE Eko Electricity Distribution Company, EKEDC, has said that its marketers tasked with the role of door-to-door revenue collection would henceforth be known as Eko Field Representatives, EFR. Godwin Idemudia, the general manager, corporate communications, EKEDC, said the name change was due to the ongoing reorientation of staff members.

In a press statement made available to Realnews, Idemudia said the development signifies the dawn of a new era of staff’s dedication to ensuring customer satisfaction. He said the wide orientation was one of several efforts was to improve its services and fulfil its duty to customers while safeguarding the interests of the company.

According to him, the reorientation includes etiquette training, customer relationship management, legal knowledge, and business performance skills to mention a few. “Some of our esteemed customers have bad perceptions about our field officers due to one unpleasant experience.

“However, steps have been taken to reduce these unpleasant experiences and curb illicit practices to ensure the success of this initiative. It is pertinent that our customers view these field officers in a new light, thus a name change is needed to usher them into the new era,” he said.

Idemudia said the roles of the EFR remain the same such as reading customers meters, bill generation, revenue collection, customer interaction, and taking load inventory amongst others. He urged customers to always pay their bills on time and cooperate with EKEDC staff on provision of proper identification.

He also encouraged customers to aid the company in its fight against energy theft and unlawful activities by using its whistle-blowing platforms to reveal or report illegal and unethical activities.

– Feb. 8, 2019 @ 15:25 GMT |