COVID-19: IBEDC assures customers of uninterrupted services

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IBEDC
IBEDC

THE Ibadan Electricity Distribution Company (IBEDC) has said that it is committed to ensuring regular power supply to its customers in the event of a national shutdown due to the COVID-19 pandemic.

Mrs. Angela Olarenwaju, Head, Branding and Corporate Communication of IBEDC, said this in a statement on Wednesday.

Olarenwaju said the company’s statutory duty would not be crippled by the pandemic.

According to her, the management is prepared to serve its esteemed customers through various online platforms for payment, vending of power and resolving customers’ complaints.

She said that the company in its bid to help prevent the spread of COVID-19 was scaling down people’s presence in business locations.

She said this would help to limit physical interactions between employees and customers until the situation improves.

“The management particularly instructed all Customer Relationship Officers, Commercial Line Workers, and any other employees that interface with customers to stop their activities immediately until they are well equipped to handle the situation.

“Similarly, gloves, hand sanitizers, and medical masks have been distributed across our franchise to ensure the safety of all the staff on essential duties who cannot work remotely.

“IBEDC management is, therefore, strongly recommending that customers should call the customer care number 07001239999 to report faults and make inquiries.

“They should make use of our hassle-free payment platform such as www.festwallet.com, www.quickteller.com, USSD, M cash, transact or visit www.ibedc.com for more options,” she said.

Olarenwaju said this was to reduce physical contact in order to comply with the social distancing prevention protocol. (NAN)

– Mar. 25, 2020 @ 15:59 GMT |

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